Evaluation of the Better Care Victoria (BCV) Improving Emergency Access Collaborative

Evaluation of the Better Care Victoria (BCV) Improving Emergency Access Collaborative

The Victorian Department of Health and Human Services and Better Care Victoria (BCV) engaged HealthConsult to evaluate BCV’s Improving Emergency Access Collaborative (the Collaborative) – a project aimed at increasing patient access to emergency departments (ED) by improving patient flow and achieving a length of stay of four hours or less for 81% of patients. The project involves comprehensively reviewing the Collaborative documentation and data sources, including participating health services projects, project status reports and workshop presentations. It also involves collecting qualitative data from staff at participating health services via interviews, facilitated workshop discussions and observations and electronic survey. The project commenced in June 2017 and is due for completion in December 2017.